Skip to main content

Growing Australia’s digital workforce

Pilot helps queensland employees build their digital skills

Improving training delivery

Employees at Queensland’s (then) Department of Employment, Small Business and Training (DESBT) wanted to take their digital skills to the next level.

They were already digitally literate but wanted to advance their digital skills so they could use technology to better help people across Queensland.

To achieve this, in 2022 the department partnered with the DSO to run an advanced digital skills pilot for regional teams working in service delivery and customer care.

The employees used self-assessment tools to figure out what digital skills they needed to work on and then did tailored online training to improve those skills. All the digital skills were based on the DSO’s Skill Standards, which align to employer needs.

The training gave DESBT employees the extra digital skills needed to help them do their jobs better and set them up for career progression.

“The Digital Fluency Pilot has broadened my IT skills and given me confidence to help others with different applications including Teams, and general technical issues. The pilot helped me to increase my Digital Fluency through enhancing my knowledge and understanding of the bigger picture of how technology can play a bigger role across all aspects of my life.”

Alison Low (Participant and Acting Field Officer,
Metropolitan Region)

gaya ngentot terbaru